Our experience working for some of the major mixer manufacturers has taught us that there must be a better way to serve you. This means offering you dependable and affordable products that are simple to order and shipped quickly. Fusion Express has a knowledgeable sales and engineering team that will treat you fairly and honestly if you need help selecting your mixing equipment. Thank you for the opportunity to fulfill your mixing needs!
Is a Fusion Express mixer right for me?
Our approach to quality is to build and offer you the best product possible for the money. You will notice that we never “cut corners” with quality. Our products have much heavier-duty construction than our competition’s products due to features including cast iron gearboxes, durable investment-cast bearing housings, oversized precision shafting, 316SS wetted parts, stainless hardware, and more. EVERY MIXER gets 100% run-tested and inspected for quality before it leaves our facility to ensure it will run smoothly and quietly for you. Buy with confidence …
“The right mixer, the right price, right on time.”
Most Fusion Express orders ship from our factory within 24 hours because we understand your time is valuable. You will receive a shipping notification containing tracking numbers once your order ships so you’ll know when to expect it. Some options (i.e. sanitary finishes, XP motors, etc.) may add a couple of days to your order. If your order must be expedited, please contact us so we can offer assistance to best meet your deadline. Our goal is to provide you quality equipment when you need it…
“The right mixer, the right price, right on time.”
What shipping carrier do you use?
When you order from Fusion Express, your product(s) will ship via FedEx. You may select the shipping method that’s best for you, whether it be Ground or an Expedited service during the checkout process. Prices, title, and risk of loss are F.O.B our factory in Whitehall, MI, USA.
What if Fusion Express doesn’t have the mixer I need?
Fusion Express was designed as a subsidiary of Fusion Fluid Equipment, LLC to allow “express” purchases of our standard, quick-ship mixers and mixing equipment. If your application requires a specialized mixer, you’re still at the right place! Fusion Fluid designs and builds quality mixing equipment that requires additional customization or engineering. Email our experienced and knowledgeable mixing application engineers at firstname.lastname@example.org for a formal quote.
Who should I call if I need general or technical information about a product?
Feel free to contact us by phone at (877) 812-7573 between 9:00am – 5:00pm ET to speak with a sales engineer about your application. You may also email your questions to email@example.com We are happy to offer general product information and selection help, mixing calculations, and any technical information you may need.
Where are Fusion Express mixers manufactured?
When you order from Fusion Express, you are purchasing directly from our factory, located in West Michigan. Your order will contain quality-built, American-made products that consist of primarily domestically-supplied content. Most included components are machined and cast right here in the Midwest. Our in-house machinists, welders, and assembly technicians then skillfully build your product per your order specifications.
Can I get local service and support for my mixer?
Absolutely! Fusion Express is operated by Fusion Fluid Equipment, LLC and we are thankful for our network of local distributors in most areas throughout the United States. Please call or visit www.fusionfluid.com to find a local distributor in your area. After purchasing a product, it is likely that a local Fusion rep will contact you to ensure satisfaction of your purchase and to offer any additional support you may need.
What types of payment are accepted?
For Fusion Express online purchases, we accept Visa, MasterCard, American Express, and Discover. For purchase orders, wire transfer, COD, or other types of transactions, please contact us at firstname.lastname@example.org and we will prepare a formal quotation for you.
What do I do if my mixer is damaged during shipment?
If your product appears damaged when you receive it, then let the FedEx driver know about the damage or contact FedEx to get a claim started. Next, please let us know of the shipping damage, and we will quickly begin working on the returns and replacement logistics with you.
Great care is used when packaging your order for shipment. Robust packaging and InstaPak foam is used, but unfortunately, shipping can sometimes be rough on products. If your product arrives damaged, we will work with you to get up and running as quickly as possible.
If your mixer becomes damaged from service, disconnect power immediately and safely according to your facility’s safety procedure. Do not continue use of your product. Call us right away so we can work with you to determine the cause of failure, and get you back in service as quickly as possible.
Please see our Warranty Policy for coverage of items. If applicable, we will issue a Return Materials Authorization (RMA) so you can return your product for our review. Based on our Warranty Policy coverage and the severity and/or cause of damage, Fusion will offer a quotation for parts or send you replacement parts at no charge. We understand that downtime is costly, so our goal is to offer reasonable solutions to minimize your downtime and get you back in service.
How do I return a product?
Locate your order number on the order acknowledgement email then call to notify us of the return before returning any product. We will offer you a full refund of the published purchase price (less shipping charges) if the item is unused, a standard stock item that does not contain customized options, and is received back to our factory within 60 days of the original shipping date. If the item is customized (i.e. has a sanitary finish, special impeller, etc.), then we will charge a restock fee based on the purchase price and complexity of the part.
Products sold on fusion-express.com are guaranteed and warrantied by Fusion Fluid Equipment, LLC (“Fusion”) as the site owner and the product manufacturer.
All equipment or parts are guaranteed free from defective material and workmanship for a period of twelve (12) months from date of shipment, under normal use and service. This warranty does not cover failure of normal wear parts unless the failure of such parts has resulted from defective material and workmanship. Fusion will repair or replace, at its option, any equipment which has been found to be defective and is within the warranty period, provided that the equipment is shipped, with previous factory authorization, freight prepaid, to Fusion’s factory in Whitehall, MI, USA. All return shipments are made F.O.B. Fusion’s factory. Fusion is not responsible for removal, installation, or any other incidental expenses incurred in shipping the equipment to or from Fusion. In the case of components purchased by Fusion, and incorporated in the equipment, the component manufacturer’s guarantee shall apply.
NOTE: Any modifications or corrective work done to the equipment which was not specifically authorized in writing by Fusion shall void this limited warranty, and Fusion shall accept no liability for any of the corrective work or expenditures which were conducted without its prior, written authorization. Fusion shall not be held liable for any further cost, expense, and labor to replace equipment and replaceable parts, direct, indirect, or consequential damages.
With the exceptions of the limited warranty set out above, there are no other understandings, agreements, representatives, or warranties implied (including any regarding the merchantability or fitness for a particular purpose or use), not specified herein, respecting this agreement or equipment, hereunder. This policy states the entire obligation of Fusion Fluid Equipment, LLC in connection with this transaction.
Please contact us with any questions about Fusion’s Warranty Policy at email@example.com. Should you have equipment that requires attention in regards to warranty, please contact us to authorize a course of action for your equipment. We understand that downtime is frustrating and costly; we will work with you to establish a prompt solution.
When you place an order for a product, we need information in order to complete the transaction and to notify you of your order status. This information includes, but is not limited to, your name, email address, shipping address, payment information (including your credit card number and/or debit card number), phone number, and billing address. You represent and warrant that all information provided is accurate, current, and not misleading. Whenever we transmit your credit card or debit card information over the Internet, we use industry standard Secure Socket Layer (SSL) encryption for all pages containing private information pertaining to your order.
Fusion does not rent, sell or otherwise distribute to others any information about our customers, except that we may provide your personal information to companies engaged to deliver your order. Non-personal information (i.e. domain type, browser version, service provider, IP address) may be collected in order to offer improved quality of Site navigation and customer satisfaction during general browsing of the Site.
Fusion reserves the right to disclose without notice to you any information in our possession when we are required by law, in the good-faith belief that such action is necessary in order to conform to the law, to protect or defend our rights or property, or to respond to an emergency.
Fusion Fluid Equipment, LLC (“Fusion”) owns and operates this website. This document governs your relationship with Fusion and fusion-express.com (the “Site”). Accessing, browsing, or otherwise using the Site indicates your acceptance to all the terms, conditions, and notices (“Terms and Conditions”). Should you find the Terms and Conditions disagreeable, do not access and/or use the Site for any reason.
Limited Use License and Access
Fusion grants you a limited, personal, nonexclusive, revocable, and non-transferable license to access and use the website solely for the purpose of searching and viewing information about the Site and its services and products while deciding whether to purchase products from us and in purchasing products from us. Fusion reserves the right to terminate your limited use license at will, at any time, and at its discretion.
You must not abuse the Site. You agree that you will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, work, logic bomb, or any other material which is malicious, technologically harmful, in breach of confidence, infringing, defamatory, threatening, abusive, illegal, or in any way offensive or obscene; hack into any aspect of the website; corrupt data; cause annoyance to other users; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Site. Breaching this portion of the Terms and Conditions would constitute a criminal offense and Fusion will promptly report any such breach to the relevant law enforcement authorities and disclose your identity to them.
Fusion will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Site or to your downloading of any material posted on it, or on any Linked Site.
The Site may contain external hyperlinks to other websites and internet resources (“Linked Sites”) that are not owned, operated, and maintained by Fusion. Fusion does not control, endorse, or imply any association with their operators. You agree that Fusion is not responsible for the accessibility to Linked Sites, and do not hold Fusion accountable or liable or any loss or damage, both directly or indirectly, caused by any connection, products, services, or content of Linked Sites. Any Linked Sites appearing on the Site must not be misleading or false. Fusion reserves the right to instruct you to promptly remove your Linked Site at any time and at our discretion. You will not, directly or indirectly, link to our Site or any portion thereof, as expressed in our instruction, at any time after such instruction.
This Site may be accessed from countries other than the United States. This Site may contain products or services that are not available outside of the United States. Any such references do not imply that such products or services will be made available outside the United States. We make no warranty, express or implied, that products offered for sale are legal, available or appropriate for your purposes or for use in your country or region. By accessing or using this Site in any way outside of the United States, you agree to and are responsible for complying with your local laws and regulations. For international orders, please contact firstname.lastname@example.org
Intellectual Property, Downloads, Software, and Content
The intellectual property rights in all software, downloads, and content (including photographic images, logo, taglines, unique computer graphics and images, and calculation tools) made available to you on or through this Site remain the property of Fusion or its licensors and are protected by U.S. and international copyright laws. All such rights are reserved by Fusion and its licensors. You may store, print, and display the supplied content solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Site nor may you use any such content in connection with any business or commercial enterprise.
Except where expressly stated to the contrary, all third party trademarks and content, services and/or locations featured on this website are in no way associated, connected, or affiliated with Fusion and the Site and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this website are owned by the respective trademark owners. Where a trademark or brand name is referred to, it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by Fusion or the Site.
Terms of Sales
By placing an order by way of this Site, you are offering to purchase a product on and subject to the following Terms of Sales. All orders are subject to availability and confirmation of the order price. Fusion retains the right to refuse any order and request made by you. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
(a) Placing an Order
You must be 18 years of age or older to contract with Fusion, and possess a valid credit or debit card issued by a bank acceptable to us to purchase product from our Site. We accept Visa, MasterCard, American Express, and Discover cards. Credit and debit card arrangements are subject to change.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
(b) Pricing and Availability
While we try and ensure that all details, descriptions, and prices which appear on this Site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
(c) Other Charges
Published prices do not include sales, use or other similar federal, state or local taxes. Orders being shipped to a Michigan address are subject to Michigan sales tax. If you are a tax-exempt customer within the State of Michigan, do not order via the Site; contact us directly at email@example.com. Published prices do not include delivery costs and will be charged in addition to published prices. Total prices will be shown during the checkout process prior to submitting your order. Prices, title, and risk of loss are F.O.B our warehouse.
When you submit an order via the Site, your credit or debit card is charged, and you will receive an email that indicates order acknowledgement and payment charged to your credit or debit card. This order acknowledgment contains your order number and acts as a contract between you and Fusion.
Disclaimer of Liability
The content displayed on this Site is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Fusion and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law, or the law of equity. Fusion shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation , or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Site or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Fusion’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Your only recourse with respect to claims related to purchased products is the right to return the products in an acceptable condition approved by Fusion and obtain a refund of the published purchase price.
You agree to indemnify, defend and hold harmless Fusion, the Site, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Site or your breach of the Terms and Conditions.
This Site is created, controlled, and maintained in the State of Michigan, USA. Being so, the laws of the State of Michigan will govern these disclaimers, terms, and conditions without giving effect to any principles of conflicts of law.
Any dispute related in any way to your access to, use of the Site, or to the products you purchase through the Site shall be submitted to confidential arbitration in Muskegon, Michigan. You herby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts of Michigan. If you have in any manner violated or threatened to violate our Terms and Conditions, Fusion may seek injunctive or other appropriate relief in any state or federal court.
Arbitration under these Terms and Conditions shall be conducted pursuant to the Commercial Arbitration Rules then prevailing at the American Arbitration Association. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this document shall be joined to an arbitration involving any other party subject to this document, whether through class action proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Site or this document must be filed within one (1) year after such claim or cause of action arose or be forever banned.
Revisions to Terms
The Terms and Conditions are effective according to the revision date published at the beginning of this document. Fusion reserves the right to modify and/or revise these terms at any time and at its discretion. When changes are made to the Terms and Conditions, notice will be given by way of an updated revision date noted at the beginning of the document. It is your responsibility to regularly review these Terms and Conditions. Your access and use of the Site after any revision indicates your acceptance of the revised terms.
If any portion of the Terms and Conditions is deemed unlawful, void, or for any reason unenforceable, then that portion shall be deemed severable from the remaining terms and shall not affect the validity and enforceability of any remaining portions.